What comes with the fondue cup?
The set includes the ceramic fondue cup and one fondue fork. Tealight candles are not included use any standard tealight. you can use any standard tealight.
Is it safe to use at home?
Yes, but follow basic candle safety rules: keep away from children, pets, and flammable materials. Do not leave a burning candle unattended, and always place the cup on a flat, stable surface.
How do I clean the cup after use?
Let the cup cool down, then wash it with warm water and mild soap. The ceramic surface is easy to clean and safe for everyday use.
Can I use this fondue cup for cheese?
The Fondue Cup is designed primarily for chocolate. It can also gently melt butter, caramel, or some soft cheeses. Hard cheeses require higher heat and are not suitable for this cup.
How many people can use it at once?
It's best suited for 1-2 people. Perfect for a cozy dessert, date night, or a small snack.
How much chocolate does the cup hold?
About 80-100 g of chocolate, which is just right for dipping fruit, cookies, or marshmallows without waste.
Does it really melt chocolate with just a candle?
Yes! A standard tealight candle generates enough heat to melt 80-100 g of chocolate in just 3-5 minutes. The ceramic cup distributes the warmth evenly, keeping the chocolate smooth and melted throughout your dessert.
How can I contact Shared Momentz?
You can email us at sharedmomentzz@gmail.com where our customer service team will be happy to help you with whatever you need!
Do you ship worldwide?
Yes
Can I change or cancel my order?
As we aim to process orders as fast as possible, you must request any changes/cancellations within 12 hours of ordering. All requests after this time will be denied. Your order can be returned for a full refund after it is received.
What payment methods do you accept?
We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal payments.
When will my order be processed?
All orders are handled and shipped out from our warehouse. Please allow extra time for your order to be processed during holidays and sale seasons. We process orders between Monday and Friday. Orders will be processed within 1-3 business days from the order date and shipped the next day after the processing day. Please note that we don't ship on weekends.
How long will it take to receive my order?
Due to high demand, orders may take between 2-4 weeks to arrive.
What if I don't receive my order?
If you don't receive your order within 30 days after shipping, you are eligible for a full refund.
Will I be charged with customs and taxes?
The prices displayed on our site are tax-free in US Dollars, which means you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties and related customs fees may be charged once your order arrives at its final destination, which are determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.
How do I return an item?
Please contact us at sharedmomentzz@gmail.com
What if the item(s) I received are defective/incorrect/damaged?
Please contact us if you have received merchandise that is incorrect, missing, and/or defective. Please include your order number, photographs of the item(s), and all related references upon receiving your package. We will do our very best to resolve your case as soon as possible.
When will I receive my refund?
All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 7-10 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account. If you haven't received a credit for your return yet, here's what to do: Contact the bank/credit card company. It may take some time before the refund is posted to your account.